Redownloading your previously purchased iConCity icon packs just got a lot easier thanks to the new customer accounts system at iConCity.com
Digital purchases made on the new iConCity website
For orders placed after 1st May 2024, follow these steps to redownload your digital purchases.
- Navigate to your account page by clicking the account icon in the upper right corner of any page.
- Log in or create an account using the same email address used when you placed an order.
- Once logged in, any available download will be displayed on your account page.
- Click Download.
Digital purchases made on the old iConCity website
Orders placed on our old online store (before May 2024) were not automatically transferred to the new account system. You can request to link an order to your new account by submitting the details of the order to iConCity.
- Navigate to your account page by clicking the account icon in the upper right corner of any page. (On mobile, tap the menu button and select Account).
- Log in or create an account using the same email address used when you placed an order.
- On your account page, click the 'Link Order' button.
- Complete the form by entering the details of your original order. Make sure to include the order number, order date and product name of any icon packs purchased.
- If we match the details with your original order, your product will be available to redownload on your account page within 48 hours.
Digital Purchases made via Elgato Marketplace
We no longer support adding Elgato Marketplace orders to your iConCity.com account. If you wish to redownload your purchases, log in to your account at Elgato Marketplace.
Digital Purchases made via Etsy
To download the most up to date version of your digital purchases made via Etsy, follow these steps to link the order to your iConCity account:
- Take a screenshot of your order that includes the order ID, order date and product name of any products purchased.
- Navigate to your account page by clicking the account icon in the upper right corner of any page on iConCity.com (On mobile, tap the menu button and select Account).
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Log in or create an account. - On your account page, click the 'Link Order' button.
- Complete the form by entering the details of your original order. Make sure to include the order number, date and product name of any icon packs purchased.
- If we match the details with your original order, your product will be available to redownload on your account page within 48 hours.