Support

Back up and Restore Stream Deck Profiles
To ensure that you can recover your Stream Deck profiles quickly in case of any data loss, it is essential to create regular backups of your profiles. In this...
Back up and Restore Stream Deck Profiles
To ensure that you can recover your Stream Deck profiles quickly in case of any data loss, it is...

Install Profiles to Elgato Stream Deck
What is a Stream Deck profile? A Stream Deck profile is a preset file that contains a set of icons and commands for your Stream Deck device, including the layout...
Install Profiles to Elgato Stream Deck
What is a Stream Deck profile? A Stream Deck profile is a preset file that contains a set of icons...
Frequently Asked Questions
How do I download my icon pack after purchasing?
Shortly after placing your order, you will receive an email with a link to download a zip folder containing your icons and profiles. You can also download your previous purchases from your account page.
How do profiles work?
Any profiles included within our icon packs are designed for use with Elgato’s Stream Deck software. Most of our icons use hotkey buttons to map the button press to an action within the game using a keyboard shortcut.
Do you provide free updates?
Yes, we may update icons and profiles to support new features or key binds when the game is updated. When this happens, updates are provided for free and can be downloaded from your account page.
Can I get a refund if I don’t like the product?
Due to the nature of digital products, all sales are final. We do not accept returns, exchanges, or refunds for digital items. Once a digital product has been purchased and downloaded, it cannot be returned. For more information, please read our Refund Policy.
Are the icons compatible with other devices besides the Elgato Stream Deck?
Our icons packs are specifically designed for use with the Elgato Stream Deck. While some users may find ways to use them on other devices, we cannot guarantee compatibility or provide support for non-Elgato products.
There is a problem with my icon pack, what can I do?
If you encounter any issues with your icon pack, please contact our customer support team as soon as possible. Please provide your order number and a detailed description of the problem. We are committed to resolving any issues promptly and ensuring you have the best experience with our products.
Join the conversation
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