Refund policy
At iConCity, we want every customer to be happy with their purchase. Please review our refund policy below for digital and physical products.
Digital Products
Most products sold by iConCity are digital downloads, including icon packs, Stream Deck profiles, Corsair Galleon profiles, graphics, files, and related digital content.
Because digital products are delivered electronically and can be accessed immediately, purchases are generally non-refundable once download access has been provided or the download has started.
By purchasing a digital product from iConCity, you request immediate access to the digital content and acknowledge that once the download is made available or started, you lose your 14-day right to cancel, except where required by law.
We do not offer refunds, returns, or exchanges for digital products where:
- the product has been downloaded or accessed;
- the customer has changed their mind;
- the customer purchased the wrong product by mistake;
- the customer no longer needs the product;
- the product is incompatible because the customer did not check the product description, supported device, operating system, or required software before purchase.
This does not affect your statutory rights. If a digital product is faulty, corrupt, not as described, inaccessible, or you experience a genuine technical issue with your download, please contact our support team and we will work with you to resolve the issue. Where we cannot resolve a valid issue, we may offer a replacement, correction, store credit, or refund where appropriate.
Customers are responsible for checking the product description before purchase, including device compatibility, supported Stream Deck or Corsair Galleon versions, operating system support, and whether the product includes icons only, profiles, or both.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us with your order details. Where we can verify a genuine duplicate purchase, we may offer store credit or a refund at our discretion.
Physical Products
We accept returns on physical products within 30 days of delivery. If you are not satisfied with your purchase, please contact our support team to begin the return process.
Returned physical items must be unused, in their original packaging, and in the same condition as received. Customers are responsible for return shipping costs unless the return is due to an error on our part, such as the wrong item being supplied or the item arriving damaged.
Once we receive and inspect the returned item, we will process any approved refund to the original payment method.
We reserve the right to refuse returns that do not meet these criteria.
Contact Us
If you have any questions about this policy or need help with an order, please contact us at: